Frequently
Asked Questions

Netbank Mobile

About Netbank Mobile

Account creation

Account Maintenance

Fund Transfer & Fees

Cash-In/Cash-Out and Fees

Merchant Account

To open a merchant account or business account for MSMEs, the following requirements must be met: First, an individual account is needed as a prerequisite before requesting a merchant account. To apply for a merchant account, please complete the online application. Click here

Prepare the following documents:

  • Valid ID of Authorized Signatory
  • Photo Signature
  • Local Government Business Registration
  •  National Business License (DTI)
  •  BIR Registration (if available)

A merchant account allows you to accept payments from your customers via QRPH QR Code. With this account, you’ll generate a QR Code for your customers to scan when making payments. Please note that scanning QR Codes of your customers, as well as scanning GCredit and GGives, is currently not supported. Payment collection will only be successful when your customer scans your Merchant QR Code. The fee for any transaction amount is 5PHP. Additionally, transferring funds from your Netbank Merchant account to your Netbank Mobile account is free of charge. There are no payment limits.

​The Turnaround time for the Approval after the user submits the merchant account application or after registration is listed below.

  • Account Applications before 5pm PST during banking days will be processed the same day.
  • Account Applications after 5pm PST will be processed on the next banking day.
  • Account Applications on Fridays after 5pm PST will be processed on the next banking day (Monday).
  • Account Applications during weekends and holidays will be processed on the next banking day.

Netbank is a participant in QR (Quick Response) PH (Philippines) P2P (Peer-to-Peer) and P2M (Peer-to-Merchant) transactions.​

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