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Mobile Updates

Stay updated with the latest Netbank Mobile features, improvements, and digital banking announcements.

FAQs

Netbank Mobile, an integral component of Netbankโ€™s retail banking lineup, grants users access to a diverse array of high-yield banking products.

As a fully compliant entity overseen by the Bangko Sentral ng Pilipinas and formerly recognized as the Community Rural Bank of Romblon, Netbank adheres rigorously to regulatory standards.

Where can I download the Netbank Mobile Application?

You can download Netbank Mobile Banking Application from Google Play Store and Apple Store.

What type of account I will get after the registration?

Regular Savings Account

What branch do I need to select during the account application?

Netbank Mobile Branch

Acceptable Valid IDs:

  • Philippines Passport, National ID (PhilSys), Driver's License, UMID, SSS, GSIS e-card, PRC Card, NBI Clearance, Postal I.D., Police Clearance, Barangay Certification, Senior Citizen's Card, OFW I.D., Seafarerโ€™s Identity Document (SID).
  • Expats/Foreigners: ACR, Passport, Visa, Immigrant Certificate of Residence or Registration.

Fees & Balances:

No minimum initial deposit. No maintaining balance.

Interest Rates:

New accounts get 3.25% p.a. interest credited daily. All other existing accounts will remain at their current rates.

When will I receive the Interest Rate?

Interest starts once your first deposit has been in the account for at least 24 hours. Credited daily and compounds over time.

Time Deposit:

Min โ‚ฑ10,000. 6 Months at 4.5% p.a. | 12 Months at 5.0% p.a.

Dormant Accounts & Updates:

Inactive for 24 months (730 days) requires a โ‚ฑ50 fee to reactivate. For updating details or closure, email CS for a code then go to App Settings > FAQ > Change Request. Closure within 1 year has a โ‚ฑ100 fee.

Netbank to NetbankNo Limit | Free
Instapayโ‚ฑ50,000 Limit | Free
Pesonetโ‚ฑ1M Limit | Free

Pesonet Crediting Batches:

  • 10:40 AM: From 4 PM prev day to 10 AM current day.
  • 1:40 PM: From 10 AM to 1 PM.
  • 4:40 PM: From 1 PM to 4 PM.
  • Weekend transactions reflect Monday 10:40 AM onwards.

Cash-In Agents & Fees:

ECPAY (Alfamart, Puregold, etc.)โ‚ฑ20
MLhuillierโ‚ฑ30
Panalo Expressโ‚ฑ40
VIP Centerโ‚ฑ5
Cebuana LhuillierFee by Cebuana

Cash-Out Agents & Fees:

MLhuillier Network2% fee
Ayannah Network3% fee

Individual account needed first. Apply via App: Settings > FAQ > Merchant Account.

Requirements:

Valid ID, Photo Signature, Selfie with ID, LGU Registration, DTI License, BIR (if available).

Features & Fees:

Accept QRPH payments. Flat โ‚ฑ5 transaction fee. Earns 2% interest with daily crediting with no payout caps.

Product Disclosure Statement

Read more about our Product Disclosure Agreement through our direct link documentation.

Product Disclosure โž”

What Our Customers Say

Need Assistance?

Scan to email our Customer Support Team or tap the button below to reach out directly.

QR code for emailing Netbank Customer Support
cs_mobile@netbank.ph โž”

Fraud or scam-related concerns

For fraud or scam-related concerns, please email us at:

fraudscamreport@netbank.ph โž”
Monโ€“Fri | 8:00 AMโ€“5:00 PM