Ask Netly
Netbank Official Logo

Mobile Updates

Stay updated with the latest Netbank Mobile features, improvements, and digital banking announcements.

FAQs

Netbank Mobile, an integral component of Netbank’s retail banking lineup, grants users access to a diverse array of high-yield banking products.

As a fully compliant entity overseen by the Bangko Sentral ng Pilipinas and formerly recognized as the Community Rural Bank of Romblon, Netbank adheres rigorously to regulatory standards.

Where can I download the Netbank Mobile Application?

You can download Netbank Mobile Banking Application from Google Play Store and Apple Store.

What type of account I will get after the registration?

Regular Savings Account

What branch do I need to select during the account application?

Netbank Mobile Branch

Acceptable Valid IDs:

  • Driver’s License
  • GSIS e-Card
  • National ID
  • PRC ID
  • Pag-IBIG / HDMF ID
  • Passport
  • PhilHealth ID
  • Postal ID
  • SSS ID
  • TIN ID
  • UMID
  • Voter’s ID

Fees & Balances:

No minimum initial deposit. No maintaining balance.

Interest Rates:

New accounts get 3.25% p.a. interest credited daily. All other existing accounts will remain at their current rates.

When will I receive the Interest Rate?

Interest starts once your first deposit has been in the account for at least 24 hours. Credited daily and compounds over time.

Time Deposit:

Min ₱10,000. 6 Months at 4.5% p.a. | 12 Months at 5.0% p.a.

Dormant Accounts & Updates:

Inactive for 24 months (730 days) requires a ₱50 fee to reactivate. For updating details or closure, email CS for a code then go to App Settings > FAQ > Change Request. Closure within 1 year has a ₱100 fee.

Netbank to Netbank No Limit | Free
Instapay ₱50,000 Limit | PHP5 per transaction
Pesonet ₱1M Limit | Free

Pesonet Crediting Batches:

  • 10:40 AM: From 4 PM prev day to 10 AM current day.
  • 1:40 PM: From 10 AM to 1 PM.
  • 4:40 PM: From 1 PM to 4 PM.
  • Weekend transactions reflect Monday 10:40 AM onwards.

Cash-In Agents & Fees:

ECPAY (Alfamart, Puregold, etc.)₱20
MLhuillier₱30
Panalo Express₱40
VIP Center₱5
Cebuana LhuillierFee by Cebuana

Cash-Out Agents & Fees:

MLhuillier Network2% fee
Ayannah Network3% fee

Individual account needed first. Apply via App: Settings > FAQ > Merchant Account.

Requirements:

Valid ID, Photo Signature, Selfie with ID, LGU Registration, DTI License, BIR (if available).

Features & Fees:

Accept QRPH payments. Flat ₱5 transaction fee. Earns 2% interest with daily crediting with no payout caps.

Product Disclosure Statement

Read more about our Product Disclosure Agreement through our direct link documentation.

Product Disclosure ➔

Netbank Mobile Feedback

Tell us what you think

Your feedback helps us improve Netbank Mobile for everyday users.

1. How would you rate your overall experience with our app today?

2. What did you enjoy most, or what gave you trouble?

3. What is the one feature we should add or fix next?

Additional comments

This feedback form is for product improvement. Please do not include OTPs, passwords, PINs, or sensitive account details.

Thank you! Your feedback has been submitted.
Sorry, we could not submit your feedback. Please try again.

What Our Customers Say

Need Assistance?

Scan to email our Customer Support Team or tap the button below to reach out directly.

QR code for emailing Netbank Customer Support
cs_mobile@netbank.ph ➔

Fraud or scam-related concerns

For fraud or scam-related concerns, please email us at:

fraudscamreport@netbank.ph ➔
Mon–Fri | 8:00 AM–5:00 PM