Legals &
Disclosures

Our Legal and Disclosures page provides essential information regarding the terms of use, privacy policy, and regulatory compliance for our services. Here, you’ll find detailed disclosures, legal agreements, and important notices to ensure transparency and protect your rights as a user.

Terms & Conditions

Terms and conditions governing the opening
and maintenance of Deposit Accounts

The account holder (individually the “Accountholder” and collectively, the “Accountholders”) hereby stipulates and agrees to be governed and bound by the following terms and conditions governing the opening and maintenance of the deposit account (the “Deposit Account”).

Further, the ACCOUNTHOLDER hereby stipulates and agrees to be bound by pertinent laws, rules and regulations of the Bangko Sentral ng Pilipinas (BSP), Bankers Association of the Philippines (BAP), as well as any subsequent amendments or supplements thereof and any new laws or rules to be promulgated which are applicable to the Deposit Account.

FATCA COMPLIANCE

The client certifies and attests that all the information provided herein and the Supporting Documents submitted are TRUE, CORRECT, ACCURATE, COMPLETE and UPDATED.

In the event that the Bank discovers that the client hereby waives his rights of confidentiality under applicable law and the Bank and its authorized representative(s) are hereby absolute and unconditionally authorized to report and disclose to the U.S. IRS or Philippine Regulatory Agencies (e.g. Bureau of Internal Revenue, Bangko Sentral ng Pilipinas, and the like) and/or any third party authorized to receive FATCA information, any and all information regarding the client’s account that shall be required.

In the event of any change in the client’s circumstance which may affect his/her status, the client undertakes and warrant(s) that he/she will inform the Bank in writing of such change within thirty (30) calendar days from occurrence of such change.

The client shall indemnify and hereby holds the Bank, its directors, stockholders, officers, employees, representatives, agents or other relevant units of the Bank, free and harmless from and against any and all liabilities, actions, damages, proceedings, losses and/or any claims of whatever nature which may be suffered or incurred by the Bank as a result of or in any way arising from or connected with any false, inaccurate, incomplete or invalid information/documents provided to the Bank.

Terms and conditions governing Regular Time Deposit Accounts

The accountholder (individually the “Accountholder” and collectively, the “Accountholders”) hereby stipulates and agrees to be governed and bound by the following terms and conditions governing the Time Deposit Account (the “Deposit Account”).

Applicable charges:
  1. Documentary Stamps Tax (DST) – shouldered by the Bank, except in pretermination cases
  2. Applicable Pretermination charges:
    1. Interest rate applicable will be the prevailing rate of Savings Deposit instead of the given rate for the Time Deposit.
      This will be computed from the time of placement up to date of Pre-termination
    2. The DST will be shouldered by the Client for the pre-terminated Time Deposit

Terms and conditions governing Netizen and Netbank Time
Deposit Accounts

The accountholder hereby stipulates and agrees to be governed and bound by the following terms and conditions governing the Time Deposit Account (the “Deposit Account”).

  1. An electronic Time Deposit Certificate, accessible via the Netizen and Netbank Mobile application, which contains the amount placed, term, maturity date and interest rate (per annum), will be made available only by electronic means.
    This serves as the main documentation of the time deposit placement made with the Bank and the accountholder will no longer receive a physical time deposit.
  2. Electronic fund transfer is not possible for funds held under the Netizen and Netbank Mobile Time Deposit account.
  3. The Netizen and Netbank Mobile Time Deposit cannot be a joint account.
  4. The accountholder may choose to have a Time Deposit placement for one term, or have it roll over for one or more terms, each for the same period as the original term. If the accountholder choose to not roll over the time deposit, the principal amount of the Time Deposit and its earned interest will be automatically converted to a Netizen or Netbank Mobile Savings Account at maturity date, which will be subject to regular Netizen or Netbank Mobile Savings interest rate. The accountholder will receive an electronic Time Deposit Maturity Certificate that will be made available electronically.

  5. If the accountholder choose to roll over your time deposit, the Bank will automatically roll over the principal Time Deposit amount for another similar term at the Bank’s prevailing interest rate as of the first day of the relevant roll over term. The earned interest, regardless of amount of the principal Time Deposit or earned interest, will be included in the roll-over amount at maturity date. A Time Deposit Rollover Certificate which contains, among others, the principal Time Deposit amount, term, maturity date and updated interest rate will be made available to the accountholder electronically.

    The prevailing interest rate for the Time Deposit may change from time to time as may be determined by Netbank and in accordance with applicable laws, rules, and regulations. The prevailing interest rate at the time of roll over of the Time Deposit may be different from the primary interest rate at the time of original placement. Should you choose to roll over your time deposit, you agree that the updated interest rate may be higher or lower than the primary interest rate. You are responsible for ensuring that you are aware of the prevailing interest rate at the time of roll over.

  6. The Netizen and Netbank Mobile Time Deposit are non-transferrable and non-negotiable.
  7. Pretermination of Time Deposit is allowed but will be treated as if rescission/cancellation of the agreement. No
    interest will be paid out upon pretermination. Pretermination will be also subject to applicable pre-termination
    charges under Section 7 below.
  8. Other applicable charges:
    1. Documentary Stamps Tax (DST) – shouldered by the Bank, except in pretermination cases
    2. Applicable Pretermination charges:
    1. b.1) There will be no Interest applicable for Netizen and Netbank Mobile Time Deposit pre-termination.
    2. b.2) The DST will be shouldered by the Client for the pre-terminated Time Deposit
  9. A client which is an existing client of the Netbank Savii Time Deposit account is not eligible to open a separate
    Netbank Mobile account or Netizen account effective February 1, 2023, prospectively. This does not apply to Netbank
    Mobile account or Netizen account accounts opened prior to February 1, 2023.

Electronic Banking Services Usage Terms and Conditions

This Terms & Conditions (“Agreement”) is a contract between you and the “Bank and applies to your use of the Bank’s services. You must read, agree with and accept all of the terms and conditions contained in this Agreement.

This is an important document which you must consider carefully when choosing whether to use the Banks’s electronic banking services.

Mobile App Terms and Conditions

This Mobile App Terms and Conditions set forth the specific terms and conditions which shall govern your use of the mobile banking services of Bank.

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, still belong to the Bank.

For purposes of dating your transactions, the bank cut-off time has been implemented. All transactions done before the designated bank cut-off will be posted to the concerned account on the same day. Transactions after cut-off on a banking day or completed on a Saturday, Sunday or banking holiday will be posted on the next banking day.

You further agree that should you nominate any of your accounts as a nominated payment account, the Bank, at its option, may automatically enroll all your other accounts which may be linked with your nominated source accounts without the need for any further authorization or consent on the your part.

You also agree that by enrolling in the Bank’s Mobile Banking Service, other products under your name such as, but not limited to loans, deposits and prepaid cards, may be automatically viewable. The Bank, however, reserves the right, at its discretion, to require your enrolment in select products, services and facilities as it may deem fit and appropriate. The Bank is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason.

We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for. The Mobile App processes personal data that you have provided to us, to provide our Service. It is your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Mobile App won’t work properly or at all.

The app does use third party services that declare their own Terms and Conditions. (Link to Terms and Conditions of third party service providers used by the app)

Netbank E-Wallet APP Terms and Conditions

Welcome to NETBANK E- WALLET APP. Please read these terms and conditions (“Terms” or “Agreement”) prior to completing the registration for an account with us. The following Terms shall govern how you may access and use the Netbank E-Wallet and all other associated services. By registering, you accept and agree to be legally bound by these Terms and the terms of each and every product or service you are availing.

The Netbank E-Wallet is a reloadable e-money instrument. It is not a deposit account, and it is not covered by the Philippine Deposit Insurance Corporation (PDIC). It does not earn interest. However, it is subject to the rules and regulations of the BSP, the Anti-Money Laundering Act (AMLA), as amended, and the Data Privacy Act of 2012, its implementing rules and regulations, and other related laws, rules, and regulations. The value loaded in your Netbank E-Wallet may be used to transfer or send money between Netbank E-Wallets via Peer-to-Peer/Person-to-Person (P2P) Express Send or Personal QR/P2P QR/Transfer QR, and purchase goods and services via (a) quick-response or “QR” code scan payment method.

These Terms shall be effective, valid, and binding from the time of your agreement which is from the time of your downloading, activating, or using of Netbank E-Wallet and will exist up to the time that it is terminated by you or us, save for those terms and conditions that will survive and remain effective after termination as stated in these Terms, pursuant to law or regulation, or whose operation necessarily requires survival after the termination.

Netbank reserves the right to modify these Terms at any time without any prior notice. Any changes to these Terms will be effective immediately upon posting on this page, with an updated effective date. By accessing or using our services after any changes to these Terms have been made effective, you signify your agreement on a prospective basis to the modified or revised Terms.Kindly periodically visit this page to ensure familiarity with the latest version of the Terms.

Any version of these Terms in a language other than English is provided for convenience, and you understand and agree that the English language version will control in case of any conflict in translation or meaning.

Netbank E-Wallet is duly registered with and licensed by the Bangko Sentral ng Pilipinas (BSP).

The following are the terms, notices and conditions apply to the use of your E-Wallet in the Netbank Mobile App:

If you have any questions or suggestions
about our Terms and Conditions, do not
hesitate to contact us at 

Netbank Virtual support@netbank.ph

Netbank Mobile cs_mobile@netbank.ph