Frequently
Asked Questions

Netbank Mobile

About Netbank Mobile

  • Netbank Mobile, an integral component of Netbank's retail banking lineup, grants users access to a diverse array of high-yield banking products.

    Adding to its innovative suite, Netbank introduced Netizen in May 2022, targeting the distinctive financial requisites of our esteemed Kababayang Pinoy OFWs within the retail banking domain.

    Netbank is poised to unleash the Netbank Wallet, catering to avid transaction enthusiasts through dedicated e-wallet accounts. Additionally, the impending launch of the Netbank Business app will serve as a boon for corporations and organizations seeking enhanced financial management.

    As a fully compliant entity overseen by the Banko Sentral ng Pilipinas and formerly recognized as the Community Rural Bank of Romblon, Netbank adheres rigorously to regulatory standards. Netbank proudly stands as Southeast Asia's pioneer Banking-As-A-Service platform, operating under a comprehensive banking license.
    Its provision of banking services in a completely white-labeled format serves as a catalyst for the rapid expansion of Filipino Fintechs and Foreign companies in the Philippines, fostering accelerated growth and cost reduction, thereby spurring financial inclusion and innovation.

    Rest assured, all deposit products enjoy PDIC insurance coverage of up to 500,000 PHP per depositor, ensuring confidence and security.
  • Deposits are insured by the Philippine Deposit Insurance Corporation (PDIC) and regulated by Bangko Sentral ng Pilipinas (BSP), providing a guarantee from the Philippines’ government that deposits up to Php 500,000 will always be paid back to you.
  • Our banking services are eligible for any Filipino and Resident Alien/Expats/Foreign Students. You can open a personal account and through downloading the app available on Google Play Store and Apple Store.

Account creation

  • You can download Netbank Mobile Banking Application from Google Play Store and Apple Store.
  • Regular Savings Account
  • Netbank Mobile Branch
    • Philippines Passport
    • National ID or PhylSys ID
    • OFW I.D. Seafarer’s Identity Document (SID)
    • Driver's License
    • PRC Card
    • NBI Clearance
    • Police Clearance
    • Postal I.D.
    • Barangay Certification
    • GSIS e-card
    • SSS
    • Senior Citizen’s Card
    • UMID
    • For Resident Aliens/Expats/Foreign Students - please provide one of these documents (Alien Certificate of Registration, Passport, Visa, Immigrant Certificate of Residence, or Immigrant of Registration)
    • Applications before 5pm PST during banking days will be processed the same day.
    • Applications after 5pm PST will be processed on the next banking day.
    • Applications on Fridays after 5pm PST will be processed on the next banking day (Monday).
    • Applications during weekends and holidays will be processed on the next banking day.
  • Please watch the video tutorial on how to activate your account.
    See Video

Account Maintenance

  • Regular Savings Account.
  • No minimum initial deposit and No maintaining balance. 
    • Account opening starting September 1, 2023, onwards will get a 4% interest rate p.a.
    • All other existing accounts will remain at their current rates.
    • All existing users enjoying a 6% interest rate will receive a rate of 5.5% starting August 1, 2024. *The interest rate offered may need to adjust in accordance with Netbank’s asset/liability requirements and market conditions. ​
  • Daily interest crediting 
  • 1.00 Php 
  • Yes, you can open a time deposit, just log in to your Netbank Mobile Application and tap "Term Deposit.   
    • Minimum of 10,000 Php ​ ​ Term
    • Interest Rate 6 months 6% per annum
    • 12 months 7% per annum ​
      *Users will see their balance in the Deposit section of Netbank Mobile once it is processed and we will notify you including your Electronic Certificate of Time Deposit.
  • Tap on “Settings” select Change PIN Put your Desired Pin and wait for the Authorization code Fill in the Authorization Code and your pin is already updated.  
  • To request an update/change of your account details, you can submit a request via Netbank Mobile App.
    Follow the instructions below.
    Step 1: Email Customer Service (CS) to request the code for the change request.
    Step 2: Follow these instructions in the app: Open the app Go to Settings Click FAQ Select "Change Request" Tap "Change Request Form" Complete the required fields, including the code provided by CS, and submit the form.
    Step 3: CS will notify you once the change has been implemented. ​
  • To request an update/change of your account details, you can submit a request via Netbank Mobile App. Follow the instructions below.
    ​ Step 1: Email Customer Service (CS) to request the code for the change request.
    Step 2: Follow these instructions in the app:

    • Open the app

    • Go to Settings

    • Click FAQ

    • Select "Change Request"

    • Tap "Change Request Form"

      • Complete the required fields, including the code provided by CS, and submit the form.
      Step 3: CS will notify you once the change has been implemented.
      ​

Yes, you cannot log on without your personally created password, and making transfer transactions will require confirming your PIN.

Fund Transfer & Fees

    • Netbank to Netbank Internal Fund Transfer (Netbank to Netbank), the transaction should also be reflected immediately.

    • Instapay If it's a fund transfer using Instapay, the transaction should also be reflected immediately.

    • ​Pesonet Crediting 10:00 AM to 1:00 PM: Transactions made from 3:31 PM the previous day to 9:30 AM the current day.
      Crediting 1:00 PM to 4:00 PM: Transactions made from 9:31 AM to 12:30 PM on the current day. Crediting 4:00 PM to 10:00 AM (next day): Transactions made from 12:31 PM to 3:30 PM on the current day. ​

    • For example, if the fund transfer was made on a Friday after 3:30 PM or on a Saturday/Sunday, the transaction will be reflected on the following Monday (earliest by 10:00 AM).
      We suggest waiting until the end of the day before checking the account.

      Alternatively, you may also check with the recipient Bank for the status of the funds as posting time may vary from bank to bank.
  • A fund transfer instruction, once submitted after you key in your PIN, cannot be canceled/reversed.
    Please make sure you input the correct account number before proceeding with keying in of your transaction PIN.
    If you enter an invalid account number (InstaPay/PESONet) it depends on the processor - it might be debited first and credited back when the transfer is rejected by the processor.   ​

Pesonet 

Php 1M per Transaction Limit

Free

Instapay

Php 50,000 per Transaction Limit

Free

Netbank to Netbank

No Limit

Free 

 

Cash-In/Cash-Out and Fees

  • See below the List of our Cash-In Agents and Fees:

    • ECPAY Cash-in Networks (Fees 20 Php)

      • Alfamart

      • Puregold

      • Puremart

      • Globe Stores

    Steps to Cash In via ECPAY Networks

    1. Visit an ECPAY Store
      Locate and visit any ECPAY store near you.

    2. Fill Out the Form

      • In the Bank field, input “Netbank” or “Netbank (A Rural Bank) Inc.”

      • Enter your registered mobile number linked to your Smart Padala Wallet (this will serve as your account number).

      • Specify the amount you want to cash in.

      • Complete any other required details as requested by the store.

    3. Submit the Form
      Hand the completed form to the cashier or store representative for processing.

    4. Confirm the Transaction
      Wait for confirmation from the cashier and ensure the amount is credited to your account.

    5. Keep Your Receipt
      Retain the receipt as proof of your cash-in transaction.

    6. Funds Will reflect-real-time


    • MLhuillier (Fees 30 Php)

    • Panalo Express (Fees 40 Php)

    • VIP Center (Fees 5 Php)


    • Cebuana Lhuillier: Cash-in fees are determined by Cebuana Lhuillier and are not controlled by Netbank. Please check directly with Cebuana Lhuillier for fee details.

      • Visit any Cebuana Lhuillier Stores

      • Prepare 1 Valid I.D

      • Fill Out the Pera Padala Form

      • For the Bank select “Community Rural Bank of Romblon”

      • Minimum & Max Amount: 1 Php to 50,000 Php

      • Funds Will reflect-real-time


    • Client’s can also cash in/deposit via bank transfer from other banks/ewallets to their Netbank Mobile account
    • MLhuillier Fees 2% of the transaction amount
    • Ayannah Network Fees 3% of the transaction amount

Merchant Account

To open a merchant account or business account for MSMEs, the following requirements must be met: First, an individual account is needed as a prerequisite before requesting a merchant account. To apply for a merchant account, please complete the online application. Click here

Prepare the following documents:

  • Valid ID of Authorized Signatory
  • Photo Signature
  • Local Government Business Registration
  •  National Business License (DTI)
  •  BIR Registration (if available)

A merchant account allows you to accept payments from your customers via QRPH QR Code. With this account, you’ll generate a QR Code for your customers to scan when making payments. Please note that scanning QR Codes of your customers, as well as scanning GCredit and GGives, is currently not supported. Payment collection will only be successful when your customer scans your Merchant QR Code. The fee for any transaction amount is 5PHP. Additionally, transferring funds from your Netbank Merchant account to your Netbank Mobile account is free of charge. There are no payment limits.

The Turnaround time for the Approval after the user submits the merchant account application or after registration is listed below.

  • Account Applications before 5pm PST during banking days will be processed the same day.
  • Account Applications after 5pm PST will be processed on the next banking day.
  • Account Applications on Fridays after 5pm PST will be processed on the next banking day (Monday).
  • Account Applications during weekends and holidays will be processed on the next banking day.

Netbank is a participant in QR (Quick Response) PH (Philippines) P2P (Peer-to-Peer) and P2M (Peer-to-Merchant) transactions.

Our Products
About Us
Resources
Customer Support
Follow Us

Netbank (A Rural Bank) Inc. is regulated by the
Bangko Sentral ng Pilipinas (BSP)

For any concerns, you may contact them directly at (02) 8708-7087 or email at consumeraffairs@bsp.gov.ph.

Deposits are insured by PDIC up to P500,000 per depositor.