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When choosing your banking partner, it’s crucial to assess financial stability and performance. Netbank not only meets Banko Sentral ng Pilipinas requirements but also transparently discloses its robust capital and profitability levels, reinforcing our commitment to trust and reliability.
5% interest rate p.a with daily crediting
6 months with 6% interest rate p.a 12 months with 7% interest rate p.a
From Netbank Mobile to
other banks
Instapay
Free
PESONET
Free
From Netbank to Netbank
Free
Note: No charges/payment shall be asked by the counters and stores on top of your deposit/cash-in or withdrawal/cash-out amount.
Upload or Scan Me
Contact us at
cs_mobile@netbank.ph
Customer Support Team is
only available 8AM to 5PM Monday to Friday
Where can I download the Netbank Mobile Application?
You can download Netbank Mobile Banking Application from Google Play Store and Apple Store.
What type of account I will get after the registration?
Regular Savings Account
What Branch do I need to select during account opening?
💡Digital Banks Ph Tipid Hacks 💸
Acceptable Valid IDs to open a Netbank Savings Account.
Philippines Passport
National ID or PhylSys ID
OFW I.D.
Seafarer’s Identity Document (SID
Driver’s License
PRC Card
NBI Clearance
Police Clearance
Postal I.D.
Barangay Certification
GSIS e-card
SSS
Senior Citizen’s Card
UMID
For Resident Aliens/Expats/Foreign Students – please provide one of these documents (Alien Certificate of Registration, Passport, Visa, Immigrant Certificate of Residence, or Immigrant of Registration)
I’m done with the Application process, how long will I wait for the Approval/Activation?
Applications before 5pm PST during banking days will be processed the same day.
Applications after 5pm PST will be processed on the next banking day.
Applications on Fridays after 5pm PST will be processed on the next banking day (Monday).
Applications during weekends and holidays will be processed on the next banking day.
How to Activate my Account?
Please watch the video tutorial on how to activate your account. See Video
What is the type of account I will get after the registration?
Regular Savings Account.
How much is the minimum initial deposit?
No minimum initial deposit and No maintaining balance.
What is the Interest Rate?
6% interest rate per annum when you select “💡Digital Banks Ph Tipid Hacks 💸” on the branch selection screen during the account opening starting September 4, 2024.
*Interest rate offered may need to adjust in accordance with Netbank’s asset/liability requirements and market conditions.
When will I receive the Interest Rate?
Daily interest crediting
What is the minimum balance to earn interest?
1.00 Php
Are you offering a Time Deposit?
Yes, you can open a time deposit, just log in to your Netbank Mobile Application and tap “Term Deposit.
TIME DEPOSIT
Minimum of 10,000 Php
Term Interest Rate
6 months 6% per annum
12 months 7% per annum
*Users will see their balance in the Deposit section of Netbank Mobile once it is processed and we will notify you including your Electronic Certificate of Time Deposit.
To check your Time Deposit Account
1. Log In to your Netbank App
2. On the Dashboard click “Time Deposit” on the top part of the screen
3. You will see your Time Deposit balance
4. You will see all your Time Deposit Details including your balance, time deposit account number, and interest rate.
You have the option to roll over your funds or withdraw (we will move the funds to your regular savings account).
One of our representatives will message you 5 days before the maturity date to confirm whether you want to roll over the fund or not. If we did not hear anything from you before your Maturity Date, we will automatically transfer the funds to your savings account.
You can open up to 5 Time Deposit accounts (maximum), to add an additional time deposit account on your Netbank Mobile app just simply tap “Time Deposit” slide left and tap the “+Add another account”
Each customer is insured up to 500,000 Php by PDIC.
Interest Earned is subject to a 20% withholding tax.
Pre-termination is subject to DST (Documentary Stamp Tax) that will be shouldered by the account holder. Interest rate is still applicable, this will be computed from the time of placement up to the date of Pre-termination.
Here is the formula to calculate the DST (Amount x.75% [DST] x term/365)
Time Deposit Approval
Applications before 4pm PST during banking days will be processed the same day.
Applications after 4pm PST will be processed on the next banking day.
Applications on Fridays after 4pm PST will be processed on the next banking day (Monday).
Applications during holidays will be processed on the next banking day.
How can I “Change PIN?
Tap on “Settings” select Change PIN
Put your Desired Pin and wait for the Authorization code
Fill in the Authorization Code and your pin is already updated.
I want to Change/Update my Account Details.
To request an update/change of your account details, you can submit a request via Netbank Mobile App. Follow the instructions below.
Step 1: Email Customer Service (CS) to request the code for the change request.
Step 2: Follow these instructions in the app:
Open the app
Go to Settings
Click FAQ
Select “Change Request”
Tap “Change Request Form”
Complete the required fields, including the code provided by CS, and submit the form.
Step 3: CS will notify you once the change has been implemented.
What do I do if I change my Mobile Number?
To request an update/change of your account details, you can submit a request via Netbank Mobile App. Follow the instructions below.
Step 1: Email Customer Service (CS) to request the code for the change request.
Step 2: Follow these instructions in the app:
Open the app
Go to Settings
Click FAQ
Select “Change Request”
Tap “Change Request Form”
Complete the required fields, including the code provided by CS, and submit the form.
Step 3: CS will notify you once the change has been implemented.
Is my funds safe?
Yes, you cannot log on without your personally created password, and making transfer transactions will require confirming your PIN.
How can I escalate Phishing, disputes, or any other money transfer problems?
For escalations and other immediate assistance, contact us by sending us a message at cs_mobile@netbank.ph
Netbank to Netbank
Internal Fund Transfer (Netbank to Netbank), the transaction should also be reflected immediately.
Instapay
If it’s a fund transfer using Instapay, the transaction should also be reflected immediately.
Pesonet
Crediting 10:00 AM to 1:00 PM: Transactions made from 3:31 PM the previous day to 9:30 AM the current day.
Crediting 1:00 PM to 4:00 PM: Transactions made from 9:31 AM to 12:30 PM on the current day.
Crediting 4:00 PM to 10:00 AM (next day): Transactions made from 12:31 PM to 3:30 PM on the current day.
For example, if the fund transfer was made on a Friday after 3:30 PM or on a Saturday/Sunday, the transaction will be reflected on the following Monday (earliest by 10:00 AM). We suggest waiting until the end of the day before checking the account. Alternatively, you may also check with the recipient Bank for the status of the funds as posting time may vary from bank to bank.
I type the wrong account number as a recipient for the fund transfer. Can I cancel or undo the transfer?
A fund transfer instruction, once submitted after you key in your PIN, cannot be canceled/reversed.
Please make sure you input the correct account number before proceeding with keying in of your transaction PIN.
If you enter an invalid account number (InstaPay/PESONet) it depends on the processor – it might be debited first and credited back when the transfer is rejected by the processor.
Fund Transfers Limit and Fees
Pesonet
Php 1M per Transaction Limit
Free
Instapay
Php 50,000 per Transaction Limit
Free
Netbank to Netbank
No Limit
Free
List of our Cash In Agents
Alfamart
Puregold
Puremart
Globe Stores
MLhuillier Fees 30 Php
Panalo Express Fees 40 Php
VIP Center Fees 5 Php
Clients can also cash in/deposit via bank transfer from other banks/e-wallets to their Netbank Mobile account
List of our Cash Out Agents
MLhuillier Fees 2% of the transaction amount
Ayannah Network Fees 3% of the transaction amount
To open a merchant account or business account for MSMEs, the following requirements must be met: First, an individual account is needed as a prerequisite before requesting a merchant account. To apply for a merchant account, please complete the online application form on your Netbank Mobile. Follow the instructions below.
1. Open the App
2. Click Settings
3. Click FAQ
4. Select “Merchant Account”
5. Tap “Merchant Account Opening”
6. Complete the required Field and Submit
Prepare the following documents:
Valid ID of Authorized Signatory
Photo Signature
Selfie together with your Valid ID
Local Government Business Registration
National Business License (DTI)
BIR Registration (if available)
A merchant account allows you to accept payments from your customers via QRPH QR Code. With this account, you’ll generate a QR Code for your customers to scan when making payments. Please note that scanning QR Codes of your customers, as well as scanning GCredit and GGives, is currently not supported. Payment collection will only be successful when your customer scans your Merchant QR Code. The fee for any transaction amount is 5PHP. Additionally, transferring funds from your Netbank Merchant account to your Netbank Mobile account is free of charge. There are no payment limits. This merchant account also offers interest at 2% with daily crediting starting August 20, 2024.
The Turnaround time for the Approval after the user submits the merchant account application or after registration is listed below.
Account Applications before 5pm PST during banking days will be processed the same day.
Account Applications after 5pm PST will be processed on the next banking day.
Account Applications on Fridays after 5pm PST will be processed on the next banking day (Monday).
Account Applications during weekends and holidays will be processed on the next banking day.
Netbank is a participant in QR (Quick Response) PH (Philippines) P2P (Peer-to-Peer) and P2M (Peer-to-Merchant) transactions.
Read more about our Product Disclosure Agreement Here
Netbank Mobile operates on a quest for financial equity! Picture this: we’re crafting a landscape where Filipino families and overlooked communities wield the power of banking prowess. Our mission? It’s like coding a new dimension, unlocking treasure troves of financial possibilities for every user in the Philippines.
Young Paul Raneses
Head of Mobile Banking & Networks
Netbank
Who are benefiting from Netbank’s solutions
Netbank (A Rural Bank) Inc. is regulated by the
Bangko Sentral ng Pilipinas (BSP)
For any concerns, you may contact them directly at (02) 8708-7087 or email at consumeraffairs@bsp.gov.ph.
Deposits are insured by PDIC up to P500,000 per depositor.