Frequently
Asked Questions

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Netbank Mobile

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Getting Started

  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.
  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.
  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.

Sandbox-UAT-PROD Journey

  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.
  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.
  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.
  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.

Partner Dashboard

  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.
  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.
  • If I lost my Sandbox Client Secret, can I still retrieve it through the Netbank Virtual Partner Dashboard?
  • No, for security purposes, we don’t keep your Client Secret.
  • However, you may simply generate a new set of Sandbox Credentials by logging in to the Netbank Virtual Partner Dashboard, and generate the sandbox credentials under the “Credentials” section.

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Revolutionize your lending operations with Netbank’s innovative solutions. Elevate your lending company, enhance borrower satisfaction, and drive success in the ever-evolving lending landscape.

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Netbank (A Rural Bank) Inc. is regulated by the
Bangko Sentral ng Pilipinas (BSP)

For any concerns, you may contact them directly at (02) 8708-7087 or email at consumeraffairs@bsp.gov.ph.

Deposits are insured by PDIC up to P500,000 per depositor.