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Our Legal and Disclosures page provides essential information regarding the terms of use, privacy policy, and regulatory compliance for our services. Here, you’ll find detailed disclosures, legal agreements, and important notices to ensure transparency and protect your rights as a user.
The account holder (individually the “Accountholder” and collectively, the “Accountholders”) hereby stipulates and agrees to be governed and bound by the following terms and conditions governing the opening and maintenance of the deposit account (the “Deposit Account”).
Further, the ACCOUNTHOLDER hereby stipulates and agrees to be bound by pertinent laws, rules and regulations of the Bangko Sentral ng Pilipinas (BSP), Bankers Association of the Philippines (BAP), as well as any subsequent amendments or supplements thereof and any new laws or rules to be promulgated which are applicable to the Deposit Account.
Deposits shall be credited to the Deposit Account after verification by the Bank. The amount verified shall be deemed to be the correct amount deposited by the Account holder.
Any discrepancies noted shall be communicated to the Account holder.
The Bank shall not be responsible for any payment it may make on any deposit item prior to its notice of loss/ theft of deposit item and such payment shall have the same effects as if made to the Account holder personally except in case of patently discernable acts of forgery or irregularity.
Except for manifest error, the Account holder agrees that the outstanding balance of the Deposit Account appearing in the records of the bank is accurate and conclusive and shall be binding upon him.
The Accountholder specifically waives his rights under the provisions of Article 1250 of the New Civil Code insofar as it concerns the Deposit Account.
The Account holders agree with one another and with the bank that all moneys heretofore, now or hereafter deposited by them or any of them to the credit of this Deposit Account are and shall be received and held by the Bank with the understanding and upon the condition that said moneys deposited without reference to previous ownership shall be the property of the Account holders as solidary owner.
The Bank reserves the right to close the Deposit Account at anytime without prior notice to the Account holder if the same is improperly handled or for misrepresentation by the Account holder or for any other reasonable or justifiable cause as determined by the Bank.
The Bank is authorized to report such closure and reasons therefor to the BAP, BSP or to any monitoring body established by BAP or BSP. The Accountholder shall hold the Bank free and harmless from all liabilities, claims and demands arising from the above actions by the Bank.
The bank is hereby authorized to and may, at any time in its discretion, with or without notice to the Accountholder, charge the Deposit Account and/or apply such amount thereof as shall be sufficient to pay any and all obligations of the Accountholder to the Bank, including loans, interest, penalties, charges and other receivables from the Accountholder whether covered by promissory notes or other credit agreements or arising from erroneous credits, and the Bank shall not thereafter be liable for withholding or applying to the payment of said obligations any or all amount of the Deposit Account or for the dishonor of checks, notes, drafts or other instruments for insufficiency of funds or other consequences of the foregoing.
In case of OR Account or AND Account, the Accountholders hereby authorize the Bank to set-off all amounts in the Deposit Account and/or apply such amount thereof as shall be sufficient to pay any and all obligations of any of the Accountholders to the Bank, including loans, interest, penalties, charges and other receivables from any or all the Accountholders whether or not covered by promissory notes or other credit agreements and the Accountholders hereby hold the Bank free and harmless from any and all liabilities arising from the withholding or application to the payment of said obligations any or all amount of the Deposit Account or for the dishonor of checks, notes, drafts or other instruments for insufficiency of funds or other consequences of the foregoing.
Deposits are insured by the Philippine Deposit Insurance Corporation (PDIC) up to a maximum amount of P500,000.00 per Accountholder or such other amount as may be set by law. PDIC shall presume that the name/s appearing on the deposit instrument is/are the actual/ beneficial owner/s of the deposit, except as provided herein. In case of transfer or break-up of deposits, PDIC shall recognize actual/beneficial ownership of transferees who are qualified relatives of the transferor. Qualified relatives are transferees within the third degree of consanguinity or affinity of the transferor. The relationship of the transferor and the transferee shall be proven by relevant documents such as, but not limited to, birth certificates and marriage certificates.
In case of (a) deposits in the name of, or transfers or break-up of deposits in favor of, entities, either singly or jointly with individuals, and (b) transfers or break-up of deposits in favor of non-qualified relatives, whenever such transfers/break-up will result in increased deposit insurance coverage, PDIC shall recognize beneficial ownership of the entity or transferee provided that the deposit account records show the (1) details or information establishing the right and capacity and the relationship of the entity with the individual/s; or (2) details or information establishing the validity or effectivity of the deposit transfer; or (3) copy of a board resolution, order of competent government body/agency, contract or similar document as required/provided by applicable laws. In the absence of any of the foregoing, PDIC shall deem the outstanding deposit maintained for the benefit of the transferor although in the name of the transferee, subject to consolidation with the other deposits of the transferor. PDIC may require additional documents from the Accountholder to ascertain the details of the deposit transfer or the right and capacity of the transferee or his relationship to the transferor.
Deposits with a minimum balance as prescribed by the Bank shall earn interest based on the prevailing rates, at such time or times as may be determined by the Bank under its existing policies or practices. However, the amount of said minimum balance that will earn interest, the interest rates and the period at which said interest shall be paid or become due are subject to change in accordance with the regulations issued or promulgated by the Bank from time to time.
Interest will be computed based on the average daily balance (ADB) of the Deposit Account and shall be credited to form part of the principal on the last day of the interest period (the “Interest Payment Date”). The day of opening or the day of booking of the account is excluded to earn interest. No interest shall be paid on savings and/or demand deposit accounts closed prior to the prescribed Interest Payment Date even if these Deposit Accounts meet the required minimum balance to earn interest at the time of closure. All interest earned shall be subject to the prevailing withholding tax rate except those with a certification of exemption from the Bureau of Internal Revenue (“BIR”).
For the Netbank Mobile Savings deposit product, the Interest Payment Date is daily.
For the other Netbank Savings deposit product, the Interest Payment Date is every quarter-end.
For Netbank Time Deposit products, the Interest Payment Date is on the TD maturity date.
A fee shall be charged on the following:
Active Deposit Accounts falling below the required minimum monthly Average Deposit Balance (ADB) for two (2) consecutive months;
Dormant Deposit Accounts (defined as accounts with no deposit or withdrawal for a continuous period of two (2) years for savings accounts and one (1) year for current accounts) falling below the required minimum monthly ADB;
Deposit Accounts closed within a month after opening;
Request for the issuance of certification of account balances;
Replacement of lost passbook;
Stop payment requests for check/s;
Other services related to the maintenance of the Deposit Account depending on whatever policy the Bank may adopt in the future.
The service fees/penalty charges shall be in accordance with existing regulations of the Bank. The fees/charges under items (a), (b) or (c) shall be automatically debited by the Bank from the affected Deposit Account (regardless of whether the Deposit Account is owned singly, or a corporate account or is an Or Account or And Account of the Accountholder). In case the affected Deposit Account is insufficient to answer for the fees/charges, the Bank shall deduct the said amounts from the other Deposit Accounts of the Accountholder with the Bank. The Accountholder hereby authorizes the Bank to debit the said fees/charges from the affected Deposit Account or the other Deposit Accounts of the Accountholder with the Bank. The fees/charges under items (d), (e), (f) or (g) may either be paid directly by the Accountholder to the Bank or deducted from the Deposit Account. In case of automatic debit of the said fees/charges, the provisions of the foregoing paragraph shall apply.
The Accountholder shall maintain, at all times, the required minimum monthly Average Daily Balance (ADB) relative to the Deposit Account.
The Bank shall notify the Accountholder, through the system, of the dormancy of the Deposit Account at least sixty (60) days prior to the date of dormancy and the possible imposition of dormancy fee in case the Deposit Account is not updated.
The Bank shall likewise notify the Accountholder of any changes in the required minimum monthly ADB and the imposition of service and maintenance fees in case of non-updating, at least sixty (60) days prior to the imposition of said fees or charges. Said notice shall be delivered to the Accountholder as appearing in the records of the Bank via the digital application system, statement of account messages or other alternative modes of communication. Failure of the Accountholder to inform the Bank of his/her/their objections to the imposition of service and maintenance fees within thirty (30) days from receipt of said notice shall be deemed an acceptance of the imposition of such fees and charges.
The cost of said notification shall be for the account of the Accountholder and shall be debited by the Bank from the Deposit Account.
Pursuant to Act 3936 as amended by PD 679 of April 2, 1975, all unclaimed balances held by the BANK in favor of any person known to be dead or who has not made further deposits/withdrawals for a period of ten (10) years or more shall be transferred to the credit of the Republic of the Philippines.
The Bank is hereby authorized to set-off or withhold as security for any and all obligations with the Bank, all monies, properties or securities of the Accountholder now in or which may hereafter come into the possession or under the control of the Bank, whether left with the Bank for safekeeping or otherwise, or come into the hands of the bank in any way, for so much thereof as will be sufficient to pay any or all obligations incurred by the Accountholder under the Deposit Account or by reason of any other transactions between the same parties now existing or hereafter contracted, to sell in any public or private sale any of such properties or securities of the ACCOUNTHOLDER, and to apply the proceeds to the payment of any of his obligations heretofore mentioned.
The Deposit Account is further subject to the provisions of Republic Act No. 9160, otherwise known as the “Anti-Money Laundering Act of 2001”, including any and all amendments, rules or regulations pertaining thereto. The Accountholder hereby agrees to keep the Bank, its directors, officers and employees, free and harmless from any and all liabilities for any action it has taken or for refraining from taking any action in compliance therewith.
Deposit Account or the Beneficiary of the Deposit Account (hereinafter collectively referred to as “Accountees”) warrant that their accounts of whatever nature such as but not limited to remittances, deposits, investments or trust accounts (hereinafter the “Account” irrespective of number) shall not be utilized for money laundering activities nor for funding terrorism and that the funds thereof, including all increments and additions thereto, shall not emanate from illegal/or criminal activities or sources.
Any rule or law to the contrary notwithstanding, the Accountees agree that regulatory authorities of the Philippines as well as all countries where the funds or money originate or be remitted may conduct reasonable examination of the Deposit Account or otherwise require submission of pertinent data and papers for the purpose of removing any doubt and suspicion that the Deposit Account is involved in money laundering activities or terrorist financial activities or other illegal activities.
Accountees allow, consent, permit and authorize the Bank and its branches, agencies and instrumentalities to participate in any such examination, investigation or inquiry and to submit pertinent data and paper relevant to the objectives of such examination or inquiry.
For this purpose, the Bank, agencies and instrumentalities are authorized to disclose such data and papers as required by regulatory agencies, whether in the Philippines or abroad, in connection with Anti-Money Laundering regulations without incurring any criminal, civil or administrative liability.
Non-residents may open a Peso Deposit Account subject to approval by the Bank and to applicable laws and regulations of the Republic of the Philippines, including those requiring all Peso Deposit Accounts by non-residents to be funded only by inward remittances of foreign exchange or the proceeds of conversion of properties located in the Philippines. The Accountholder shall be responsible for and assume any and all taxes with respect to the Peso Deposit Account that may be required under applicable laws and regulations. Any outward remittance of funds from the Peso Deposit Account shall comply with applicable Philippines laws, rules and regulations.
A non-resident Accountholder shall: (ii) provide his/her taxpayer identification number in the country where he is a citizen or a legitimate resident; and (iii) comply with documentation requirements for opening a deposit account per the regulations of his/her country. The Accountholder further declares under penalties of perjury that: (i) the taxpayer identification number provided by the Accountholder is true and correct; and (ii) the Accountholder waives any bank secrecy, privacy or data protection rights related to the Deposit Account.
All communications and notices required to be given to the Accountholder shall be delivered or transmitted via electronic mail or via digital application system to the Accountholder at his/her/its email submitted in his registration or such other address that
may hereafter be given in writing by the Accountholder to the Bank. Except as otherwise specified herein, all notices shall be deemed received by the Accountholder: (a) if delivered personally, upon delivery; (b) if sent by postage prepaid registered mail, the date five (5) days after posting; (c) if sent by facsimile transmission, upon receipt of the facsimile transmission report; or (d) if sent by electronic mail, upon successful transmission of the message based on the e-mail record of the Bank.
These terms and conditions are binding on each and all of the Accountholders and their respective heirs, executors, administrators and assigns.
These terms and conditions shall become effective upon the opening of the Deposit Account and shall be deemed to have been made under and shall be governed by the laws of the Republic of the Philippines, in all respects, including without limitation, matters of title, construction, validity, performance and discharge and shall not be waived, altered, modified, or amended as to any of its terms or provisions except in writing duly signed for and on the Bank’s behalf. In the event that any provision of these terms and conditions, the Supplements or the passbooks shall be declared invalid, illegal or unenforceable by competent court, the other provisions of these terms and conditions, the Supplements or the passbooks not affected thereby shall remain valid and enforceable.
FATCA COMPLIANCE
The client certifies and attests that all the information provided herein and the Supporting Documents submitted are TRUE, CORRECT, ACCURATE, COMPLETE and UPDATED.
In the event that the Bank discovers that the client hereby waives his rights of confidentiality under applicable law and the Bank and its authorized representative(s) are hereby absolute and unconditionally authorized to report and disclose to the U.S. IRS or Philippine Regulatory Agencies (e.g. Bureau of Internal Revenue, Bangko Sentral ng Pilipinas, and the like) and/or any third party authorized to receive FATCA information, any and all information regarding the client’s account that shall be required.
In the event of any change in the client’s circumstance which may affect his/her status, the client undertakes and warrant(s) that he/she will inform the Bank in writing of such change within thirty (30) calendar days from occurrence of such change.
The client shall indemnify and hereby holds the Bank, its directors, stockholders, officers, employees, representatives, agents or other relevant units of the Bank, free and harmless from and against any and all liabilities, actions, damages, proceedings, losses and/or any claims of whatever nature which may be suffered or incurred by the Bank as a result of or in any way arising from or connected with any false, inaccurate, incomplete or invalid information/documents provided to the Bank.
The accountholder hereby stipulates and agrees to be governed and bound by the following terms and conditions governing the Time Deposit Account (the “Deposit Account”).
If the accountholder choose to roll over your time deposit, the Bank will automatically roll over the principal Time Deposit amount for another similar term at the Bank’s prevailing interest rate as of the first day of the relevant roll over term. The earned interest, regardless of amount of the principal Time Deposit or earned interest, will be included in the roll-over amount at maturity date. A Time Deposit Rollover Certificate which contains, among others, the principal Time Deposit amount, term, maturity date and updated interest rate will be made available to the accountholder electronically.
The prevailing interest rate for the Time Deposit may change from time to time as may be determined by Netbank and in accordance with applicable laws, rules, and regulations. The prevailing interest rate at the time of roll over of the Time Deposit may be different from the primary interest rate at the time of original placement. Should you choose to roll over your time deposit, you agree that the updated interest rate may be higher or lower than the primary interest rate. You are responsible for ensuring that you are aware of the prevailing interest rate at the time of roll over.
This Terms & Conditions (“Agreement”) is a contract between you and the “Bank and applies to your use of the Bank’s services. You must read, agree with and accept all of the terms and conditions contained in this Agreement.
This is an important document which you must consider carefully when choosing whether to use the Banks’s electronic banking services.
Community Rural Bank of Romblon (Romblon), Inc. - A bank duly registered with the Bangko Sentral ng Pilipinas (BSP) as a Rural Bank. It offers its banking services via its digital mobile application system.
Customer - An individual, the identifying information of whom and/or by whom was provided to the Bank through its system.
Digital mobile application system - A mobile application that serves as the interface between the Customer and his Bank Account
By signing up to use the bank’s account through its system, API, and/or any associated websites or mobile applications (collectively the “Bank’s site”), you agree to comply with and be legally bound by this Agreement, as revised from time to time. If you do not agree to any of the terms set forth in this Agreement, or any subsequent modification to the Agreement, you may not access or use any of the Bank’s services.
We may amend or modify this Agreement by posting on the Bank’s site or emailing to you the revised Agreement, and the revised Agreement shall be effective at such time. The Bank may (a) modify or discontinue any portion of the Bank’s services, and (b) suspend or terminate your access to the Bank’s Services, at any time, without notice to you in certain, limited circumstances described herein. You agree that the Bank shall not be liable to you or any third party for any modification or termination of the Bank’s services, or suspension or termination of your access to the Bank’s Services, except to the extent otherwise expressly set forth herein.
The bank’s services are provided “as is” and without any representation of warranty, whether express, implied or statutory. The bank, our parent, the officers, directors, agents, joint venturers, employees and suppliers of the bank. Or our parent specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
The Bank does not guarantee continuous or uninterrupted to any part of Bank’s services, and operation of our site may be interfered with by numerous factors outside of our control. The Bank will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, debit cards, and others are processed in a timely manner but the Bank makes no representations or warranties regarding the amount of time needed to complete processing because Bank’s services are dependent upon many factors outside of our control, such as delays in the banking system or international mail service, etc.
The Bank agrees that it will monitor and test its Data Security and System Capacities from time to time, and further agrees to adjust its Data Security and System Capacities from time to time in light of relevant circumstances or the results of any relevant testing or monitoring.
In the event of any actual or suspected security breach or unauthorized access to any Customer Data or Personal Data by any unauthorized person or third party (including but not limited to, for example, physical trespass on a secure facility, computing systems intrusion/hacking, etc.), or system failures or company error suffered by the Bank due to its negligence, the Bank will promptly notify the concerned customers in writing and the regulators as required by the existing laws and regulations, and shall fully cooperate with customers and regulators at Bank’s expense to prevent or stop or correct such Data Breach, system failures or company error. The Bank will defend, indemnify and hold the Customer, its Affiliates, and their respective officers, directors, employees and agents as may be applicable, harmless from and against any and all claims, suits, causes of action, liability, loss, costs and damages, including reasonable attorney fees, arising out of or relating to any third party claim arising from breach by Bank of its obligations contained in this Section, except to the extent resulting from the acts or omissions of Customer (e.g. customer issue, phishing, sharing of password, email takeover, etc.), or Force Majeure (fortuitous events outside the Bank’s control), or the actions or inactions of a third party in connection with the permissions the customer has granted.
Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled by arbitration in accordance with the laws of the Republic of the Philippines. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees.
You agree that any claim you may have arising out of or related to your relationship with Bank must be filed within one year after such claim arose; otherwise, your claim is permanently barred.
The Bank’s services through the Bank’s system is subject to Philippines and international export controls and economic sanctions requirements. By acquiring any such items through the Bank’s site, you represent and warrant that your acquisition comports with and your use of the item will comport with those requirements. Without limiting the foregoing, you may utilize the Bank’s services through the Bank’s site if: (1) you are in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan or Syria or any other country subject to United States embargo, UN sanctions, HM Treasury’s financial sanctions regime, or if you are on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Commerce Department’s Denied Persons List, Unverified List, Entity List HM Treasury’s financial sanctions regime; or (2) you intend to supply the acquired digital currency or the Bank’s Services to Cuba, Iran, North Korea, Sudan or Syria or any other country subject to United States embargo or UN sanctions (or a national or resident of one of these countries), or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List, Entity List, or HM Treasury’s financial sanctions regime.
The Bank helps you in your banking and financial services requirements. The Bank is an independent service provider for all purposes.
Your Privacy. In the course of providing the services contemplated under these Terms and Conditions, the Bank will be collecting information (including personal information) relating. The Bank’s Data Privacy Statement explains how it collects, protects, uses, shares and stores the personal information of its clients and is deemed incorporated herein by reference.
In addition, as described in the Anti-Money Laundering Act of 2001 pursuant to the obligation of covered institutions to report covered and suspicious transactions, the Bank will provide the AMLC or any other lawfully-mandated body with the pertinent information relating to your account.
The Bank will also not use or sell your personal information for marketing purposes of unrelated third parties unless you specifically instruct the Bank to do so.
Privacy of Others; Marketing. If you receive information about another user of the Bank’s. services, you must keep the information confidential and only use it in connection with Bank’s services. You may not disclose or distribute a user’s information to a third party or use the information for marketing purposes unless you receive the user’s express consent to do so.
Intellectual Property. “Netbank” and all logos related to the Bank’s services are either trademarks, or registered marks of Bank or its licensors.
Password Security and Keeping Your Email and Address Current. You are responsible for maintaining adequate security and control of any and all. Username, passwords, personal identification numbers (PINs), or any other codes that you use to access the Bank’s services. You are responsible for keeping your email address up to date in your Account Profile.
Treat passwords like PINs. Similarly, safeguard it in the following manner:
Do not let anyone know your password. Be wary of strangers standing close to you when you enter your password at your device.
Memorize your password. Do not write it anywhere, but if you need to write it, do not write it where it can be seen or found by others.
If the service is available, change your password periodically. It is even more imperative to do this if you suspect that your PIN has been compromised or exposed to unauthorized person/s.
Notices to You. You agree that the Bank, via the Bank’s App and/or system may provide you communications about your account or about the Bank’s services electronically.
Notices the Bank. The Bank prefer receiving notices electronically through our support system. Paper notifications can also be sent to the Bank’s principal office address. See our contact page for our mailing address.
All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Users are prohibited from using the Bank’s Services, services provided to or in relation to other users, and related third party services, for or in relation to certain activities (“Unauthorized Uses”) which contravene the Agreement. This prohibition is designed to protect the Bank’s customers from wrongdoing and ensure compliance with local laws and international norms.
These categories are not exhaustive and are designed primarily for illustrative purposes. Any use of the services for the purpose of facilitating, participating in, or acting in relation any Unauthorized Uses can lead to service disruptions, changes in services, account deactivation or reporting to law enforcement. If you believe you are using the Bank’s services for one of the purposes below, or are seeking to use the Bank’s services for that reason, or are unsure whether your use or intended use may be a Prohibited Use, you may contact the Bank’s support for clarity.
Prohibited Uses include transaction or activities related to:
Investment Schemes: Support of pyramid schemes, paluwagans, ponzi schemes, network marketing, unlicensed investment vehicles, deceptive charity schemes, referral marketing programs or multi-level marketing programs;
Fraud: Provision of any false, deceptive, inaccurate or misleading information to Bank, users, or other third parties for pecuniary gain or other ends;
Gambling: Online gambling, lotteries, casinos and informal gambling, gaming operations, sports betting, and other games of chance and forms of speculation;
Unauthorized Financial Institutions and MSBs: Unlicensed money transmission, unlicensed financial services, and other unregulated financial operations. This also includes securities brokers, unlicensed investment vehicles, check cashing services, collections agencies, and bail bonds;
Drugs: Illegal narcotics, drug paraphernalia, commercial drugs and other controlled substances, and other mind or body altering substances presenting a public health risk; o Stolen Items: Stolen goods including digital and virtual goods, all goods for which seller does not have clear title;
Intellectual Property Infringement: Items that infringe or violate any intellectual property rights, including trademark, copyright, privacy or any other proprietary rights. This includes the selling or facilitating of sales of counterfeit or unauthorized goods or activities related thereto;
Shell Companies: Entities that appear to have no genuine business purpose or are otherwise designed to operate for a purpose other than that which they purport to operate under are prohibited;
Bearer Shares Entities: Customers transacting with, on behalf of, or in relation to entities for which the identity of beneficial owners are not known and in which ownership stakes are freely alienable are prohibited;
Adult Services and Media: Services involving prostitution, sale of illegal pornographic materials, and forms of human trafficking;
High Risk Entities: Any individual, group, or entity deemed to pose an inordinately high risk to the Bank, its customers, or other third parties may be considered unacceptably high risk and an unauthorized user;
Violence: Violent acts towards self or others, or activities or items that encourage, promote, facilitate or instruct others regarding the same;
Coercion: Extortion, blackmail, or efforts to induce unearned payment;
Weapon Sales: Unlicensed sale of firearms and certain weapons.
Indemnification. You agree to indemnify and hold the Bank, its parent, the officers, directors, agents, joint ventures, and employees harmless from any claim or demand (including attorneys’ fees) arising out of your breach of this Agreement or your use of the Bank’s services.
Release of the Bank. If you have a dispute with one or more users, you release the Bank (and our parent, officers, directors, agents, joint ventures, employees and suppliers) from any and all claims, demands and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes. In addition, this release extends to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if not known by him must have materially affected his settlement with the debtor.
Disputes with the Bank. If you think the Bank has made an error, email us at our official address which can be found in our system/ website. In your correspondence, you must give us information sufficient to identify you, your account, and the transaction on which you believe an error occurred. You must contact us within 30 days after the transaction occurred. Within 45 days of receiving your request, we must either correct the error or explain to you why we believe the transaction was correct.
Language. The Terms and Conditions is enforced in English, which have equal legal force. In the event of any conflict between the provisions of the Terms and Conditions prepared in different languages, the respective provision in English shall prevail.
This Mobile App Terms and Conditions set forth the specific terms and conditions which shall govern your use of the mobile banking services of Bank.
By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, still belong to the Bank.
For purposes of dating your transactions, the bank cut-off time has been implemented. All transactions done before the designated bank cut-off will be posted to the concerned account on the same day. Transactions after cut-off on a banking day or completed on a Saturday, Sunday or banking holiday will be posted on the next banking day.
You further agree that should you nominate any of your accounts as a nominated payment account, the Bank, at its option, may automatically enroll all your other accounts which may be linked with your nominated source accounts without the need for any further authorization or consent on the your part.
You also agree that by enrolling in the Bank’s Mobile Banking Service, other products under your name such as, but not limited to loans, deposits and prepaid cards, may be automatically viewable. The Bank, however, reserves the right, at its discretion, to require your enrolment in select products, services and facilities as it may deem fit and appropriate. The Bank is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason.
We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for. The Mobile App processes personal data that you have provided to us, to provide our Service. It is your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Mobile App won’t work properly or at all.
The app does use third party services that declare their own Terms and Conditions. (Link to Terms and Conditions of third party service providers used by the app)
You should be aware that there are certain things that the Bank will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi Fi, or provided by your mobile network provider, but the Bank cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
Along the same lines, the Bank cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, the Bank cannot accept responsibility.
With respect to bank’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. The Bank accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app will be made available on Android & iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. The Bank does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.
These terms and conditions are effective as of (Mobile App Published Date)
Welcome to NETBANK E- WALLET APP. Please read these terms and conditions (“Terms” or “Agreement”) prior to completing the registration for an account with us. The following Terms shall govern how you may access and use the Netbank E-Wallet and all other associated services. By registering, you accept and agree to be legally bound by these Terms and the terms of each and every product or service you are availing.
The Netbank E-Wallet is a reloadable e-money instrument. It is not a deposit account, and it is not covered by the Philippine Deposit Insurance Corporation (PDIC). It does not earn interest. However, it is subject to the rules and regulations of the BSP, the Anti-Money Laundering Act (AMLA), as amended, and the Data Privacy Act of 2012, its implementing rules and regulations, and other related laws, rules, and regulations. The value loaded in your Netbank E-Wallet may be used to transfer or send money between Netbank E-Wallets via Peer-to-Peer/Person-to-Person (P2P) Express Send or Personal QR/P2P QR/Transfer QR, and purchase goods and services via (a) quick-response or “QR” code scan payment method.
These Terms shall be effective, valid, and binding from the time of your agreement which is from the time of your downloading, activating, or using of Netbank E-Wallet and will exist up to the time that it is terminated by you or us, save for those terms and conditions that will survive and remain effective after termination as stated in these Terms, pursuant to law or regulation, or whose operation necessarily requires survival after the termination.
Netbank reserves the right to modify these Terms at any time without any prior notice. Any changes to these Terms will be effective immediately upon posting on this page, with an updated effective date. By accessing or using our services after any changes to these Terms have been made effective, you signify your agreement on a prospective basis to the modified or revised Terms.Kindly periodically visit this page to ensure familiarity with the latest version of the Terms.
Any version of these Terms in a language other than English is provided for convenience, and you understand and agree that the English language version will control in case of any conflict in translation or meaning.
Netbank E-Wallet is duly registered with and licensed by the Bangko Sentral ng Pilipinas (BSP).
The following are the terms, notices and conditions apply to the use of your E-Wallet in the Netbank Mobile App:
You must be at least eighteen (18) years of age to register. By registering, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to agree with these Terms. If you are below eighteen (18) years old, but above six (6) years old, parental consent or legal guardian consent will be required of you and your use of Netbank E-Wallet would be governed by, and subject to, the terms and conditions of Netbank. Further, however, even with parental consent or legal guardian consent, the parents or legal guardian shall remain to be owner of the account and shall be bound by these terms and conditions. Those ages six (6) years old and below are not allowed to register and use any of Netbank E-Wallet. Netbank assumes no responsibility or liability for any misrepresentation of your age.
If Netbank E-Wallet are for the use and for the benefit of a business entity, you represent, warrant, and covenant that you are duly authorized to do business and your officers, employees, representative, and agents accessing or using Netbank E-Wallet are duly authorized to access and use the services and to legally bind you and your business entity to these Terms and all transactions conducted under your Username and password.
Nothing in these Terms supersedes or otherwise modifies any agreement you may have with us concerning the terms and conditions applicable to your account. If there is a conflict between any such agreement and these Terms, that agreement shall take precedence over these Terms.
End-clients may undergo KYC via the partner through the third-party KYC reliance and will forward this information and KYC documentation to the Bank via API integration to the Bank’s Core Banking system (CBS) which is utilized as the main e-money/wallet system. Clients with acceptable risk (Low, normal) will be approved for an e-wallet.
E-wallet activation will be initiated by request of the end-client (via registered e-mail or request made by client of a partner via API connection) for authentication.
After wallet activation, wallet top-up and withdrawals can be done via the bank or via cash agent partners of the Bank which are also API integrated to the Bank’s Third-Party System Provider for e-wallet processing, Netbank e-wallet clients will also be able to transact with various merchants/billers via the Bank’s accredited payment gateways.
Each Bank tie-up partner that will issue e-wallets for specialist payment applications will be required to undergo
Partner Risk Assessment to ensure the following is met:
• Review of reputation and stability.
• Review AML and KYC process which should be in accordance with BSP and AMLC regulations.
• Review of risk management process and other requirements for a partner as a minimum.
• Ability to maintain controls and meet regulatory requirements.
• Ability to maintain confidentiality, integrity, and availability of data.
• Cost and commercial viability.
When you accept these Terms, you are setting up your Netbank Mobile E- Wallet that is associated with your mobile number. Depending on the specific Bank services that you are availing, you will be asked to provide information such as your complete name, present and/or permanent address, date of birth, nationality, source of funds, employment data, photo of yourself, and signature in accordance with the KYC requirements of the BSP. We may also verify your registration information through a third-party verification partner/service provider, as we may deem necessary. In some cases, we may also ask you to provide additional details or information that can aid in verifying your identity.
You agree to provide all necessary information and render all reasonable assistance and cooperation that we may require in order to complete the verification process. The information you provide will be used to determine if you are eligible to use the Bank Services. We reserve the right to suspend, deactivate, or limit your access to your Netbank Mobile E- Wallet in the event that we are unable to obtain or verify your information. We shall process your personal data in accordance with the requirements of the Data Privacy Act of 2012, its implementing rules and regulations, and the issuances of the National Privacy Commission (NPC).
You are responsible for providing accurate registration information, keeping your registration information up to date, and notifying us in the event of any changes to the same.
The Subscriber Identity Module (SIM) of the enabled phone, as well as the User's MPIN, are all subject to his responsibility for security. The User shall be held accountable for all transactions made using the E-Wallet because it may be safely assumed that they were all made by the User.
By choosing to perform a "Cash In" transaction, you acknowledge that you are transferring funds into your account using the designated methods availablle in Netbank's E-Wallet. You can receive funds from PESONet/Instapay and Netbank's cash in partners network. Allowed for foreign remittance but not to exceed wallet size/limit. The processing time for "Cash In" transactions may vary depending on the chosen method and external factors. The Bank does not guarantee immediate availability of funds.
"Cash Out" transactions allow you to withdraw funds from your E-Wallet account using approved methods as outlined in the app. ou agree that the withdrawal of funds from your account will be subject to transaction fees, if applicable, as detailed in our fee schedule. Any requests for "Cash Out" should originate from the account holder and comply with our identity verification procedures.
For the fully verified E- wallet with full KYC process, the wallet size is up to Php 100,000.00 balance and it must never be exceeded to that wallet size limit. Incoming and outgoing limits per month is also Php 100,000.00. Allowed foreign remittance but not to exceed wallet limit.
For Limited E- Wallet, the KYC requirements are to get the name, birthdate, and address of the client with up to Php 50,000.00 balance of wallet size/ limit and Php 10,000.00 incoming and outgoing per month and or yearly outgoing limit of Php 100,000.00. The funds can be received from over the counter cash remittance only and no loading via electronic means and the funds can be sent thru pay bills / buy load.
For the Basic E-Wallet, the KYC requirements are to the name, birthdate, address, mobile number, and email address of the client with up to Php 50,000.00 balance of wallet size/ limit and Php 10,000.00 incoming and outgoing per month. The funds can be received from over PESONET/ Instapay and no foreign remittance shall be allowed. Sending of funds via PESONET/ Instapay Pay bills, buy load and withdraw cash from cash partners.
Netbank E-Wallet limits are applied not on a per-wallet basis but on a per User basis. If a User has multiple Netbank E-Wallets under his name, limits shall be shared across all the wallets linked to the User’s profile.
The wallet account is Non-Interest Earning and not covered by PDIC as per BSP guidelines.
Below is the Fees and and Charges:
Instapay, Pesonent and Netbank wallet to other Netbank accounts are Free of charges
Cash In Partners:
ECPAY (Fees 20 Php)
7Eleven (Fees 20 Php)
MLhuillier (Fees 30 Php)
Panalo Express (Fees 40 Php)
VIP Center (Fees 5 Php)
Cash Out Partners:
MLhuillier (Fees 2% of transaction amount)
Ayannah Network (Fees 3% of transaction amount)
The details in the E-Wallet Statement of Account after every successful transaction and the entries in the Statement are presumed accurate unless the User notifies the Bank in writing of any dispute it may have thereto within fifteen (10) banking days from the date of transaction. If no dispute is reported within the said period, all transactions and the entries in the Statement are considered conclusive and accurate. Disputed transactions shall only be credited back to the User’s E-wallet once the dispute has been properly processed, investigated, and proven to be in favor of the User. On the other hand, there shall be no reversals for transactions made through key-word based commands and erroneous transactions made by the User.
In case of errors or questions about your transactions, you shall inform Netbank through the customer service at cs_mobile@netbank.ph within fifteen (15) business days from the date of the transaction. In such case, You allow Netbank to conduct an investigation within ten (10) to forty-five (45) business days from receipt of your notice. For the avoidance of doubt, “error” means an incident in which your E-wallet is mistakenly debited or credited, or when a transaction is incorrectly recorded in your E-Wallet account.
Netbank is committed to ensuring the security and confidentiality of your e-wallet account and personal information. We implement robust security measures, including encryption, authentication protocols, and monitoring, to safeguard your data and transactions.
You are responsible for maintaining the confidentiality of your account credentials, including passwords, PINs, biometric data, and other authentication methods. Netbank will not be held liable for any unauthorized access or transactions resulting from the compromise of your account credentials. you suspect any unauthorized or suspicious activities in your e-wallet account, you must notify Netbank. Netbank reserves the right to take appropriate actions, including suspending or restricting account access, to mitigate potential security risks. immediately.
In case of loss, theft, or unauthorized use of your mobile device or account information, promptly contact Netbank's customer support to secure your account. The Bank will not be responsible for any losses resulting from the negligence or failure to report such incidents promptly.
Be cautious of phishing attempts or scams that request your account information. Netbank will never request sensitive information through unsolicited emails, messages, or calls. If you receive suspicious communication claiming to be from Netbank verify its authenticity through official channels before responding.
You acknowledge that, in the following cases, the Bank has the right to deactivate your account with or without prior notice depending on the ground for deactivation:
the information and documents provided by the User to Netbank including those required for KYC, is/are fictitious, false, or forged;
the E-Wallet is being used for fraudulent/suspicious transactions or unlawful activities or by an unauthorized person;
the E-Wallet is dormant. For the avoidance of doubt, the E-Wallet is considered dormant if it has no monetary activity or with zero (0) balance for at least six (5) months from the date of the last transaction; or
when the deactivation is pursuant to an order of the governmental agency, court, law, or regulation.
You further acknowledge that Netbank has the absolute discretion, with or without prior notice, and for whatever reason to:
refuse to complete a transaction;
suspend or deactivate your use of the E-Wallet;
increase or decrease the limit of your Wallet;
to refuse to re-issue, renew, or replace your E-Wallet account; and/or
to amend, modify, restrict, or terminate your use of the E-Wallet
Netbank has the right to hold the release of the funds in your E-Wallet if the same is subject to an investigation or claim until the matter is resolved.
The User shall hold Netbank free and harmless from any and all Claims arising from this section unless the User has proven Netbank’s fault or negligence.
The Bank may suspend or deactivate your account without a court order or prior notice to you when it has cause to believe that your account is or may be used for fraudulent or suspicious transactions or by an unauthorized person.
Subject to Bank’s investigation of any claim, Netbank has the right to debit from your account any and all amounts representing, involving, or relating to the proceeds of a fraudulent or unlawful activity, which Netbank shall credit to the defrauded or otherwise injured Users.
The User shall hold Netbank free and harmless from any and all Claims arising from this section unless the User has proven Netbank’s fault or negligence.
The E-wallet may not be assigned, transferred, or used by any person other than the User.
If you have any concerns, please email us at csmobile@netbank.ph for support related to your Digital Wallet or if your Device is lost, stolen or compromised.
These terms and conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from your use of the e-wallet account will be subject to the exclusive jurisdiction of the courts in the Republic of the Philippines.
By proceeding with the registration process, you acknowledge that you have read, understood, and agreed to these terms and conditions.
If you have any questions or suggestions
about our Terms and Conditions, do not
hesitate to contact us at
Netbank Virtual support@netbank.ph
Netbank Mobile cs_mobile@netbank.ph
Netbank (A Rural Bank) Inc. is regulated by the
Bangko Sentral ng Pilipinas (BSP)
For any concerns, you may contact them directly at (02) 8708-7087 or email at consumeraffairs@bsp.gov.ph.
Deposits are insured by PDIC up to P500,000 per depositor.